🔁 Return and Refund Policy
1. Digital Nature of Products
All products sold on Ebookwallah.com are 100% digital — including eBooks, plugins, tools, templates, and downloadable resources.
Once a file is delivered or downloaded, it cannot be returned like a physical item.
2. No Refund Policy
As a general rule, we do not offer refunds for digital products once the purchase is completed.
By making a purchase, you agree to this no-refund policy.
3. Exceptions – File-Related Issues
We may consider refunds only under the following conditions:
-
- The file you received is corrupted or not working
-
- You accidentally purchased the same product multiple times
-
- You did not receive the download link within a reasonable time and our support team couldn’t resolve it
In these cases, please contact us within 3 days of purchase at 📧 help@ebookwallah.com with:
-
- Your order ID
-
- Product name
-
- Brief explanation of the issue
-
- (If possible) screenshot or error proof
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
-
- You changed your mind after purchase
-
- You misunderstood the product description
-
- Your device/software doesn’t support the file format
-
- You claim non-receipt but download was successful
-
- Minor bugs that don’t affect overall usage
5. Duplicate Orders
If you were accidentally charged twice or placed duplicate orders, we will process a refund for the extra order(s) after verification.
6. File Re-Delivery
If you lose access to a file or face a download issue, contact us. We will verify your order and re-send the download link free of charge.
7. Contact Us
We’re here to help. If you have any questions or concerns regarding refunds, please reach out to us at:
📧 help@ebookwallah.com
— If approved, the refund will be credited automatically to your original payment method within 10 business days.
Thank You for visiting and spending time on our website.