1. Overview

We want you to be fully satisfied with your purchase. If for any reason you are not happy with the product(s) you’ve received, we are here to help with a smooth return and refund process.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused, in the same condition that you received it, and in its original packaging.
• The return request must be initiated within 3 days of the delivery date.
• Certain types of items (such as perishable goods, personalized items, and sale items) may not be eligible for returns. Please check the product page for specific details.

3. How to Initiate a Return

To initiate a return:

1. Contact our customer support team at help@ebookwallah.com or call us at [phone number] to start the return process.
2. Please provide your order number, item(s) you wish to return, and reason for return.
3. Our team will provide you with a return shipping label and instructions on how to send your item back to us.

4. Return Shipping

• Customers are responsible for paying for return shipping costs unless the item is defective or we made an error in your order.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
• Please note that depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at help@ebookwallah.com or call us at 0000000000.

7. Non-Returnable Items

Some items are non-returnable, including:

• Gift cards
• Downloadable software products
• Health and personal care items
• Customized or personalized products

8. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at help@ebookwallah.com. 

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at or fill out this form given below:

• Email: help@ebookwallah.com
• Phone: 0000000000